Job Responsibilities:
- Assist the Operations Manager in customer & concierge service, staff training, audits and sustainability matters as well as the building and operations matters;
- Manage customer & concierge service and counters;
- Handle enquiries & complaints with customers & retailers;
- Review service standards for better improvement and greater efficiency;
- Communicate with Marketing Team for activities & promotions in OCM and shop information & directory matters etc.;
- Prepare and provide proper training to staff and orientation to new joiner;
- Facilitate audits and associated documentation;
- Assist in clerical & correspondence for Operations Manager;
- Assist in recording for daily and monthly report;
- Assist in purchasing and input data in Procurement System;
- Assist in collection and analysis of environmental and ESG data and system.
Job Requirements:
- Bachelor’s degree or above in property and facility management or a related field. Holding Property Management Certification is an advantage;
- Minimum 2 years’ experience in service industry;
- Able to work independently, self-motivated and work under pressure;
- Good command of both spoken and written English and Chinese.