Job Responsibilities:
- Lead daily operations at the laundry plants to ensure smooth service delivery and full compliance with service and ISO standards.
- Conduct regular site inspections and oversee planned maintenance to drive continuous operational improvement.
- Supervise frontline leaders and manage manpower planning, including rosters, leave, emergency coverage, and cross-site deployment.
- Monitor staff attendance and performance while handling on-site incidents with timely reporting and corrective actions.
- Coordinate procurement by consolidating departmental needs and preparing professional procurement proposals.
- Manage customer enquiries and complaints through proactive correspondence and dedicated follow-up to ensure service quality.
- Support business development by identifying upselling opportunities and assisting with the preparation of service proposals.
- Handle ad-hoc projects and other duties as assigned by the management.
Job Requirements:
- Secondary education or above;
- Minimum of 6 years of relevant work experience in laundry operations or related fields, with at least 5 years in a managerial role;
- Strong verbal and written communication skills for effective interaction with staff and management;
- Understanding of laundry processing equipment and maintenance procedures;
- Good command of both English and Chinese.