Job Responsibilities:
- Responsible for overall store performance, including sales targets, daily operations, team leadership and customer experience in line with company policies;
- Oversee daily store operations to ensure efficiency and compliance with internal procedures;
- Drive store sales and profitability through effective planning, execution, and control;
- Analyze sales performance and KPIs, and implement action plans to meet business targets;
- Maximize product availability and maintain visual merchandising standards in line with brand guidelines;
- Recruit, train, and develop store staff to build a high-performing team;
- Manage staff scheduling, attendance, and disciplinary matters in accordance with company policies;
- Ensure accurate stock management, inventory control, and effective loss prevention;
- Conduct regular competitor analysis and leverage insights to enhance store performance.
Job Requirements:
- Post-secondary certificate, diploma, or associate degree or above;
- 3–5 years of relevant experience in retail operations management;
- Strong leadership, communication, and presentation skills;
- High sensitivity to the commercial market and customer service needs;
- Outgoing personality, self-motivated, and able to work independently;
- Good command of written and spoken English and Chinese; fluency in Mandarin is a plus;
- Proficient in MS Office and Chinese word processing tools, especially MS Excel;
- Candidates with less experience may be considered for the Assistant Shop Manager position.